What they needed: In addition to managing a few UX design teams since 2019, Creating the UX research process/team, introducing essential tools and practical methods for acquiring a more solid understanding of the market, customers, end-users, and competitors 

What we did: Hiring and Team Building, Participant recruitment, Knowledge management, Reports & Templates, Internal communication, Guideline, Resources, and Tools

What I did:  Leading all activities such as convincing the executives, getting the budget for the research team recruitment, creating essential processes,  acquiring Pendo and UserTesting, Initiating, planning, conducting, analyzing, and presenting the results for many internal and external projects including surveys, usability testing, interviews, focus groups, first impression tests, and other mixed methods research 

What they needed: Unified products in a form of one platform

What we did: Creating a design system for all Episerver’s products to have a unified look and fill in addition to providing and defining the architecture, modules, interfaces, and data for the product to be considered as one platform to satisfy the end-users’ and customers’ requirements. 

What I did:  Leading the project as a UX researcher and coming up with the required methodology and tools in addition to defining tasks for developers and UX/UI designers starting by creating a UI inventory, user studies, conceptual design, and implementations.

What they needed: A conceptual design for decision support in the form of an integrated App in the local electronic health record for Suspected pulmonary embolism.

What we did: Investigating and planning  the required information architecture, visualization, and user flow to provide context-specific decision support for different “medical record systems in Tayside”

What I did:  Main responsibility as a UX researcher/designer on behalf of Cambio Healthcare systems and performing desk research and working closely with requirement owners, remote design workshops to capture clinicians’ expectations and preferences through conceptual design by using Sketch and Invisionapp.

What we did: Understanding the experience of Daily Activities with the Focus on Information and Communication Technology for Persons with Mild Brain Injury.

What I did:  UX researcher with the main task of planning and developing of the study by recruiting the Day Reconstruction Method (DRM) to capture frequency and experiences of using regular ICT tools (From participants’ recruitment to data analysis).

What they needed: Understanding the role of e-health in the ambulance service

What we did: In addition to performing research, we provided a report and presented the results of this research in Almedalen.

What I did:  Contribution to the study design and statistical analysis of a survey as a UX researcher to identify how e-health and IT is used in the ambulance service today and shortcomings which need to be addressed. 

What we did: A Social network analysis of a Facebook group for mild brain injury

What I did:  Leading a UX research project to explore how persons with mild brain injury, communicate through Facebook, to classify the content of the communication and to visualize the frequency and types of interactions.

What they needed: Visualization of Heart rate variability

What we did: Design and Evaluation of Exergaming Concepts for Biofeedback Resonant Frequency Breathing.

What I did:  Involved as a UX researcher to clarify the impact of gamification elements on breathing training efficiency, the project was expected to broaden the understanding of gamified HRV biofeedback and lay the foundations for a reusable framework for HRV biofeedback training. More specifically, involved in game principle selection (using context analysis on Google Play Store and A/B testing of five-game concepts), Concept elaboration (mock-ups, Unstructured interviews, and Icon tests), and summative evaluation (as a test planner).

• This project has been selected as the winner of the Royal Institute of Technology (KTH) Innovation Challenge 2016 Research edition and was awarded 50.000 SEK.

What we did: Developing Mobile Healthcare Apps to Meet User Needs: Integrating Lean User Experience in Agile Software Development Process. 

What I did:  Led the project by supervising (main supervisor) a master's student who was part of a team (of 1 interaction designer and 4 developers) to investigate the feasibility of applying Lean User Experience (Lean UX) in the agile development of consumer healthcare app (Nokia Finland).

What they needed: Understanding How Persons with Mild Brain Injury (MBI) Use and Experience Information and Communication Technology

What we did: Explored how and why persons with MBI use ICT and social media in their daily lives

What I did:  Conducted and led 4 different studies . This research started by conducting a systematic literature review to find relevant literature about ICT tools for persons with MBI. Based on the results of study I, this research was followed by a national survey (Study II) to address the lack of knowledge about how persons with MBI use regular ICT tools. Based on the results of this survey two studies were conducted to address the lack of research examining social media for persons with MBI,And the lack of information about how these tools have been incorporated into the daily lives of persons with MBI, and to address the difficulty of gathering user experience data due to their condition concentration problems and tiredness in this group. That emphasised the social interaction and communication aspects of ICT, study III was conducted to address the lack of research examining social media and the potential value of on-line support for persons with MACI. Based on the result of  the survey about using different ICT tools on a daily basis, study IV was conducted to address the lack of information about how these tools have been incorporated into the daily lives of persons with MACI, and to address the difficulty of gathering user experience data due to their concentration problems and tiredness in this group. The functionality of described ICT tools was analysed based on the subset of ICF (International Classification of Functioning, Disability and Health) checklist (as an analytical framework) as a medical model of disability for persons with MACI. A subset of the ICF (International Classification of Functioning, Disability and Health) checklist was adapted as an analytical framework to assess if and how the identified studies considered persons with MACI disabilities during their development/evaluation process (study I). 

What they needed: Usability Evaluation of Infobiotika

What we did: An exploratory study aiming at usability evaluation and also an initial performance testing of Infobiotika (Visualization of patient information to improve decision-making for antibiotics use in intensive care) using eye-tracking technology.

What I did:  In addition to being involved in the front-end development (using java), my main responsibility was as team leader, test planner, tasks designer, and coder for the usability test using Tobii eye-tracking studio software.